FAQ
​How Do I Place An Order?
Orders for the Crystal Curiosity subscription box can be placed here on our website, genuinegemco.com. Orders for specific items can also be placed here. Also check out our Etsy shop, https://genuinegemco.etsy.com .
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Payment and Shipping
Right now, we only offer domestic shipping to the United States on this website. ​
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Returns & Refunds
Every effort is made to accurately represent the color, size, and other characteristics of the pieces we offer. For this reason, we do not accept returns. Please feel free to reach out with any questions prior to making a purchase. We're always happy to send additional photos of videos!
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We ship packages to the US through USPS. Items that are damaged prior to arrival can be refunded. Claims for missing packages and mail can be made through your local USPS post office. Refunds will be provided after a good faith effort to locate packages has been made.
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Listing Types
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Listings - Specific Pieces
Photos are taken of the actual piece you will receive. Please note that photographs are meant to capture the overall appearance of the crystal, as it would be held or displayed. We cannot produce a photo of every angle of the piece, but do strive to give the best overall impression possible for an online shopper.
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Listings without Specific Pieces
Our crystals are 100% natural and each piece is unique. This means that there may be natural variations in color, size, and shape on listings where specific options are not given. Likewise, the dimensions listed for each crystal are approximate. While we strive for accuracy, slight variations in size are possible due to the natural and unique nature of each crystal. If you need to ensure specific measurements for jewelry making or other purposes, please reach out, or opt for a listing with specific “options”.
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Listings for Specific "Options"
With this specific listing and others like it, individual crystals have been photographed and provided as options (A, B, C, 1, 2, 3, A1, A2, ect). In the dropdown bar, you can choose the specific option you want that corresponds with the piece. Please note that photographs are meant to capture the overall appearance of the crystal, as it would be held or displayed. We cannot produce a photo of every angle of the piece, but do strive to give the best overall impression possible for an online shopper.
General
We strive to provide the highest possible quality of crystal and mineral specimens and carvings. Crystals are a highly valuable collectible, given the extensive effort taken to locate, mine, clean, list, photograph, and ship them. As a seller, I strive to provide the lowest possible price points so that these crystals are available to every collector.
We make every effort to accurately display the colors of our products as they appear in natural and artificial lighting. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate. In addition, the actual color can be difficult to capture with a camera.
While we endeavor to accurately represent each product through photography, some details such as small cracks may not be fully visible in the photographs. Please note that any mechanical damages have been addressed through a decreased price. Natural cracks and imperfections do occur, though, and make each piece beautiful and unique!
Please pay close attention to dimensions provided in the listing. Dimensions are typically given in centimeters, which is more universal and precise than inches. Dimensions reflect the size of the crystal from edge to edge.
Your satisfaction is important to us. If you have any concerns or questions about a specific product, please contact us before making a purchase.