Live Sale Policies
These policies apply to our Live Sales and Story Sales on TikTok and Instagram.
CHECKOUT INSTRUCTIONS
US CUSTOMERS
You can find your invoice under the tab “live sale claims”. Add your invoice to cart and check out. Multiple payment options are available.
INTERNATIONAL CUSTOMERS
Your invoices will be sent via PayPal. Please message me your email, phone number, and shipping address.
FIRST TIME BUYER
$25 required for all first-time buyers. You can find the deposit under the “Live Sale Claims” tab, add to cart, and check out. Must be paid prior to claiming. This amount will be deducted from your basket total.
PAYMENT POLICIES
1. Payment is due within 24 hours of receiving your invoice.
2. Claims are considered purchases on livestreams and all purchases are final. Upgrades within the same show, on the same material, are allowed (e.g., if you claim a $12 piece but later see a $45 piece of the same material, you can upgrade to that piece). Please claim responsibility.
3. Failure to pay your invoice in time without prior communication will result in a block.
4. You can keep a paid open box with us for up to 6 weeks, after which point we will ship it out to you. (International customers can keep an open box for longer).
CLAIMS
1. You must be 18 or older to make a claim.
2. Type the dollar amount of the item to claim with the word “claim” or letter C (“Claim 25” for example)
3. All items shown can be claimed. If you specifically request to see a single piece, you will get the opportunity to claim that piece first. If you pass, anyone can claim it.
4. Your claim will almost always show up on your screen first. The first person who shows up on my screen will get the claim.
SHIPPING
1. Free shipping on US orders over $35.
2. Global express shipping now available through DHL! Contact us on TikTok or Instagram for more information on these rates.
3. Please double check the shipping address you enter at checkout. We are not responsible for packages that are shipped to the wrong address due to buyer error. Even if you message us the correct address afterwards, we cannot guarantee that the shipper will see this message.
4. International packages may require additional communication with customs and shipping companies, who may reach out to the buyer using the contact information provided to us. We are not responsible for packages that are sent back to us due to failure to communicate with customs, local governments, and shipping companies.
RETURNS AND REFUNDS
1. Returns and refunds are not accepted, but please contact us if you have any issues with your order (breakage, etc.) and we will work together to make things right.